Beware of company: Custom Rod Gauges
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Beware of company: Custom Rod Gauges
Posted: January 15 2006 02:38 PM
 
nope nope (aka hotwheels55) [ View ] [ ] [ Car Ads ] [ Blogs ]
Great Britain
 
There is a company in Fresno, CA named Custom Rod Gauges. They don't advertise or have a web site but sell their custom designed dash instrument clusters through several classic Chevy parts vendors. Their gauges have been featured in several magazine articles. They make clusters for street rods and classic Chevrolet models.

The dash cluster is $650.00, but it's beautiful with the electric speedometer, tach, oil pressure, voltmeter, fuel level and water temperature all in one cluster that fits the original dash opening (in the case of '55-56-57 Chevys). They include a new lens, LED signals and high beam and the senders. The instructions for install leave a lot to be desired.

Here's the rub...no receipt is provided, you have only your COD check stub. No written warranty is provided, but the company says it'll warranty the product for several years.

I bought the cluster, had an immediate problem with only the temperature guage, returned it to the company at my additional cost, and confirmed it had been delivered to the company.

For two weeks I tried to find out if and when the cluster would be repaired and returned. A dozen phone calls got conflicting reasons why I didn't have my cluster returned. Phone calls were frustrating as the company owner put me on terminal hold on several times, asked me repeatedly what the problem was with the cluster even though I provided a detailed cover letter following the authorization phone call to return the cluster. He threw away the letter and didn't know who sent the cluster back to them. Phone messages went unanswered.

My advice, if you really want to purchase this product from that company, buy it through one of the dealers that the company distributes through, and pay with a credit card, so if there are problems with the product, you have a manner in which to resolve it through the credit card company or the dealer you purchased it through.

UPDATE: After getting no response from the company and its owner, writing letters to the BBB, contacting the police department, and writing to every distributor of this gauge cluster, I finally contacted Peggy nance of D&P Classic Chevrolet in Huntington Beach, CA. Talk about nice people with an honest public relations attitude. I wasn't even their customer, but Peggy called the owner of Custom Rod Gauges and got him to return the cluster to me. He lied to her about when he returned it, and he charged me another $62.50 COD for delivery, but I got it back. Of coarse, this time the volt meter was not accurate. The company told me it was off and didn't even calibrate it while it was there. I stopped payment on the COD check! D & P Classic Chevrolet even had one of their techs walk me through calibrating the electronic speedometer as the instructions were incomplete and very inaccurate. D & P Classic Chevrolet sells this product and will stand behind it. Buy from them and deal through them for your TRI FIVE needs!They're nice people who care about their customers.

As of November O6, 2001 Custom Rod Guages hasn't even bothered to respond to the BBB complaint against the company. It now has a unsatisfactory rating with the BBB. LET THE BUYER BEWARE OF DEALING WITH THIS COMPANY!






This message was edited by hotwheels55 on 11-7-01 @ 2:42 PM
 
Comments
 
Posted by hotwheels55  -  01/23/2003 05:54 PM
Sorry to hear you also were the victim of this unscupulous businessman. Good luck with trying to put him out of business, unless you can convince the Fresno city prosecutor, or county DA to prosecute this guy for his fraudulent scheme.

My suggestion to get his full name is to contact the City of Fresno. They should be able to tell you his full name based on a business license, utilities billings, etc. The BBB may also have the full name from the previous complaints against him. The PD should easily be able to obtain that information, but may be reluctant to provide it to you unless there is a formal complaint filed with a court. Then it becomes a matter of public record.

MARK uses an alias according to other people who have also been scammed by him. I've been told that he will answer the phone and use another name and say that MARK isn't available but the caller recognized the voice as his.
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by hotwheels55  -  01/23/2003 05:54 PM
Sorry to hear you also were the victim of this unscupulous businessman. Good luck with trying to put him out of business, unless you can convince the Fresno city prosecutor, or county DA to prosecute this guy for his fraudulent scheme.

My suggestion to get his full name is to contact the City of Fresno. They should be able to tell you his full name based on a business license, utilities billings, etc. The BBB may also have the full name from the previous complaints against him. The PD should easily be able to obtain that information, but may be reluctant to provide it to you unless there is a formal complaint filed with a court. Then it becomes a matter of public record.

MARK uses an alias according to other people who have also been scammed by him. I've been told that he will answer the phone and use another name and say that MARK isn't available but the caller recognized the voice as his.
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by hotwheels55  -  03/06/2003 02:25 AM

That's a very good suggestion, except that the department I retired from has no such association and the one organization that represented us was prohibited from exercising that type of clout.



When I contacted the Fresno PD and suggested that they look at this company from a tax standpoint (i.e., COD only, no receipts provided, no warranty provided), the Sergeant that I spoke to didn't seem interested (or maybe knowledgeable), which didn't really surprise me. In my experiance unethical business practices would have been an indicator of possible criminal activity.



I will note that I have been contacted by other victims of this company and they did have better results with the PD than did I. It could be that with enough complaints that it became more interesting to them.



There have been almost 3,000 hits on this forum who had read about CRG. If it just puts a dent in his business, I'll have accomplished what I wanted. I also posted this on another well known forum with over 12,000 members and it has had substantial hits and revealed additional victims.
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by hotwheels55  -  03/06/2003 02:25 AM

That's a very good suggestion, except that the department I retired from has no such association and the one organization that represented us was prohibited from exercising that type of clout.



When I contacted the Fresno PD and suggested that they look at this company from a tax standpoint (i.e., COD only, no receipts provided, no warranty provided), the Sergeant that I spoke to didn't seem interested (or maybe knowledgeable), which didn't really surprise me. In my experiance unethical business practices would have been an indicator of possible criminal activity.



I will note that I have been contacted by other victims of this company and they did have better results with the PD than did I. It could be that with enough complaints that it became more interesting to them.



There have been almost 3,000 hits on this forum who had read about CRG. If it just puts a dent in his business, I'll have accomplished what I wanted. I also posted this on another well known forum with over 12,000 members and it has had substantial hits and revealed additional victims.
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by LS1TJ  -  03/07/2003 01:40 AM

Hello,



I have contacted the U.S. Mail and they sent him a letter and one to myself and told me to give him 45 days to respond. He still has not responded and I sent my letter back to the Post Office General (I think, I will look at my copy I have a work and give better info tomorrow).



Tomorrow or Monday I will contact the officer I was dealing with months ago, but first can everyone who has been riped off send me contact info. I will like to submit this to the officer and she can get a report from each of us (I have already given my report).



I updated my account info so please email me your contact info.

LS1TJ [ View ] [ Email ] [ Blogs ] [ Car Ads ] Texas
 
Posted by 40delivery  -  03/25/2004 06:54 PM
I bought a set of Custom Rod Gauges thru Danchuk and had problems with the tach, I contacted Custom Rod Gauges and they said to send back which I did and then I called 10 days later and they had not even touched them. I called back again 2 days later and they told me their was nothing wrong with them, when they came back it looked as if they were never touched. Sent them a couple of nasty emails and got the run around from Danchuk. I will never do business with either one again, companies like this need to be avoided as they are bad for the whole Hot Rod Industry
40delivery [ View ] [ Email ] [ Blogs ] [ Car Ads ] Chicago, Illinois
 
Posted by 40delivery  -  03/26/2004 07:12 AM
Custom Rod Gauges does have a web site www.customrodgauges.com they do not or have not replied to any of my emails so good luck, also you can ask members of Goodguys what they think of this company as they also have had bad dealings with them GOOD LUCK
40delivery [ View ] [ Email ] [ Blogs ] [ Car Ads ] Chicago, Illinois
 
Posted by Codi601  -  08/17/2005 10:57 AM
Just like Tim, I contacted Red Line Gauges and he (shannon) said he would make me a set. He is very busy with work due for SEMA entries. It will cost me more, but it is all up front charges. From my research, Red Line seems reputable so I don't expect the treatment I got from CRG. I just sent my dash bezel to AutoInstruments for restoration. When I get it back, it's off to Red Line.
Codi601 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Dayton, Ohio
 
Posted by 31tudor  -  04/26/2004 10:17 PM
For those of you who receive the trade magazine "Hot Rod & Restoration" there's an article in this month's issue, and CRG is mentioned. I didn't read the article yet, but their name stood out on the page like a sore thumb. I intend to make the magazine aware of this thread as soon as I can get their web address from home! It wouldn't hurt if others who got the publication did the same thing!
Eric Hibbs [ View ] [ Email ] [ Blogs ] [ Car Ads ] St. George, Utah Charter Member since January 2002
 
Posted by hotwheels55  -  04/27/2004 04:07 PM

This is the way that the owner of CRG typically does his business. He sells plenty of these clusters to DANCHUK, CCI, D&P Classic Chevy, etc and a very handsome profit, I'd imagine. He won't answer e-mails, answer BBB complaints and won't give his correct name when/if he decides to answer his telephone.



My suggestion is to contact D&P (Darryl & Peggy Nance) in Huntington Beach, CA and see if their tech can provide you with some assistance in fixing the tach problem. They're well aware of the issues with CRG and the lack of warranty repair or service from the CRG owner.

hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by napabob1  -  03/06/2003 12:52 PM
to hotwheels55: Seems that as a retired police officer, working through your PBA connections to your Fresno PBA brothers would be the way to go. A "drop in" visit by a black & white always underscores the importance of a situation to a criminal like thie Mark guy. If the stop becomes something regular, you'd be surprised what could happen. I only mention this because when we had a major problem with the INS, calls to my political representatives did nothing. It took a call from a shop steward in the Secret Service to a similar position with the INS (same Union) to clear the red tape. Might be worth a shot!
napabob1 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Butler, New Jersey
 
Posted by hotwheels55  -  04/27/2004 04:07 PM

This is the way that the owner of CRG typically does his business. He sells plenty of these clusters to DANCHUK, CCI, D&P Classic Chevy, etc and a very handsome profit, I'd imagine. He won't answer e-mails, answer BBB complaints and won't give his correct name when/if he decides to answer his telephone.



My suggestion is to contact D&P (Darryl & Peggy Nance) in Huntington Beach, CA and see if their tech can provide you with some assistance in fixing the tach problem. They're well aware of the issues with CRG and the lack of warranty repair or service from the CRG owner.

hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by 39bowtie  -  02/04/2002 11:13 PM
We need more rodders to do just what you did(put the word out)!
39bowtie [ View ] [ Email ] [ Blogs ] [ Car Ads ] Pahoa, Hawaii
 
Posted by jezz  -  11/17/2005 07:53 AM

tomsrodshop,



have you tryed contacting ebay about your bogus buy? they helped me with one problem that i had in the past with outstanding results.ebay dont like having guys like CRG doing business through them,it might help.



kurt
jezz [ View ] [ Email ] [ Blogs ] [ Car Ads ] tallahassee, Florida
 
Posted by hotwheels55  -  06/11/2002 06:48 PM
D&P Classic Chevrolet's web site is on the internet @ www.dpchevy.com

As far as recommending the gauges or not. Like I said they are (or were) $650.00 which is much more money than anyone else is getting for their gauges. They are unique in that they have the electronic speedo, electronic tach, fuel level, water temp, oil pressure and voltmeter all in one real nice package with either black face or white face.

Call Peggy or Darryl Nance at D&P Classic Chevrolet and get their recommendation. If you decide to buy one of the Custom Rod Gauges, buy it from D&P Classic Chevrolet.

If anything goes wrong with it, then you can have them handle the warranty with the owner of the company.

Do not deal with the owner yourself. Be aware that the owner never responded to my complaints to the BBB, so his file with them is listed as unsatisfactory.

GOOD LUCK!
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by hotwheels55  -  06/11/2002 06:48 PM
D&P Classic Chevrolet's web site is on the internet @ www.dpchevy.com

As far as recommending the gauges or not. Like I said they are (or were) $650.00 which is much more money than anyone else is getting for their gauges. They are unique in that they have the electronic speedo, electronic tach, fuel level, water temp, oil pressure and voltmeter all in one real nice package with either black face or white face.

Call Peggy or Darryl Nance at D&P Classic Chevrolet and get their recommendation. If you decide to buy one of the Custom Rod Gauges, buy it from D&P Classic Chevrolet.

If anything goes wrong with it, then you can have them handle the warranty with the owner of the company.

Do not deal with the owner yourself. Be aware that the owner never responded to my complaints to the BBB, so his file with them is listed as unsatisfactory.

GOOD LUCK!
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by tomsrodshop  -  11/16/2005 10:33 PM

Custom Rod Gauges is selling clusters on ebay ! I was the winning bidder and received only a portion of the displayed parts. No fuel sender! No manual/warranty, incomplete speed sensor and a used oil sender.Sent many Email's No reply ! Several phone calls -talked to a recorder. Someone named "Greg" called me back ,Zero help. The caller ID showed the name of Marc Holmes,559-434-2981. I think Marc is the owner. The other names are B.S. This company is trouble. Beware!
tomsrodshop [ View ] [ Email ] [ Blogs ] [ Car Ads ] Safety Harbor, Florida
 
Posted by scootin55  -  07/07/2002 10:25 PM
WARNING!!! Custom Rod Gauges is bad news. I purchased gauges from Mark (the owner) directly because Classic Chevy International was out of stock at the time and they gave me his number. (by the way, it was not any cheaper going direct) I installed the gauges the day they arrived and the speedo did not work. After numerous attempts to resolve the problem over the phone I had to mail them back with return mailing info. It has been seven months since I mailed them back and I have called countless times, faxed, left messages, etc. Mark has my gauges AND my money and I doubt I'll see either this side of eternity.

So that I can enjoy my car this summer I have just purchased Dakota Digital gauges from Classic Chevy and they are great. Everthing worked perfect right out of the box and you can tell that their quality is far superior to Custom Rod Gauges just by looking at them AND THE DAKOTA DIGITALS WERE MUCH LESS EXPENSIVE. I have been ripped off by MARK and I submit this message to help you avoid the frustration and sleepless nights that will result from dealing with Custom Rod Gauges.
scootin55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Gainesville, Virginia
 
Posted by hotwheels55  -  07/19/2002 11:40 AM
LS1TJ,


I am sorry to hear that you also were the victim of CRG of Fresno, CA. I think what you did in contacting the Fresno PD was correct and hope that anyone who has problems with the company and the owner does the same.


Unfortuneately, the supervisor in the property crimes section of that agency seemed uninterested when I contacted him and explained the situation and my suspicions. That additionally was very frustrating since I am a retired law enforcement officer.


Be sure and contact the BBB of Fresno, CA and report the matter to them. See my previous message to Scootin55.


Also, contact the Attorney General's Office, consumer fraud division. They should be made aware of the matter.


If you wish to pursue this matter further, let me know if there is anything I can do to assist. I have maintained a meticulous phone file record of conversations with "Mark" which would show his continued pattern of business deception, which is an element of fraud.


I do seriously believe that the Fresno PD could investigate the matter under a state fraud statute.


Good luck, hotwheels55




This message was edited by hotwheels55 on 7-19-02 @ 11:47 AM
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by hotwheels55  -  07/19/2002 11:40 AM
LS1TJ,


I am sorry to hear that you also were the victim of CRG of Fresno, CA. I think what you did in contacting the Fresno PD was correct and hope that anyone who has problems with the company and the owner does the same.


Unfortuneately, the supervisor in the property crimes section of that agency seemed uninterested when I contacted him and explained the situation and my suspicions. That additionally was very frustrating since I am a retired law enforcement officer.


Be sure and contact the BBB of Fresno, CA and report the matter to them. See my previous message to Scootin55.


Also, contact the Attorney General's Office, consumer fraud division. They should be made aware of the matter.


If you wish to pursue this matter further, let me know if there is anything I can do to assist. I have maintained a meticulous phone file record of conversations with "Mark" which would show his continued pattern of business deception, which is an element of fraud.


I do seriously believe that the Fresno PD could investigate the matter under a state fraud statute.


Good luck, hotwheels55




This message was edited by hotwheels55 on 7-19-02 @ 11:47 AM
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by 31tudor  -  07/19/2002 01:14 PM
I say we all fly out there, meet our Southern California StreetRodding.com brothers, and pay Mark a visit. Anybody in?




This message was edited by eriqbre on 7-22-02 @ 12:52 PM
Eric Hibbs [ View ] [ Email ] [ Blogs ] [ Car Ads ] St. George, Utah Charter Member since January 2002
 
Posted by hotwheels55  -  07/19/2002 06:31 PM
[b]While using a baseball bat on this guys knees would give me some measure of enjoyment, I would probably end up in jail. I think he should be the one experiancing the inside of some county lockup![/b]


As of this writing there have been 1396 people read this message. If just 10% of those readers were comtemplating buying from CRG and now have second thoughts and refuse to deal with him, that is approximately $10,000.00 in loss revenue.


If I had been the only one to experiance this guys deceptive business practices, then I'd say that I just had some bad luck. However, there are three individuals who have all experianced the same lying crap from CRG and the owner.


That's not just a coincidence, that's a pattern of business practices that will eventually be the companies downfall. That will happen only if the activity is reported and investigated by the appropriate regulatory agencies.


[u]CAVEAT EMPTOR, "let the buyer beware" and businesses better be honest. There's plenty of other companies out there who will treat you better.[/u]
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by hotwheels55  -  07/19/2002 06:31 PM
[b]While using a baseball bat on this guys knees would give me some measure of enjoyment, I would probably end up in jail. I think he should be the one experiancing the inside of some county lockup![/b]


As of this writing there have been 1396 people read this message. If just 10% of those readers were comtemplating buying from CRG and now have second thoughts and refuse to deal with him, that is approximately $10,000.00 in loss revenue.


If I had been the only one to experiance this guys deceptive business practices, then I'd say that I just had some bad luck. However, there are three individuals who have all experianced the same lying crap from CRG and the owner.


That's not just a coincidence, that's a pattern of business practices that will eventually be the companies downfall. That will happen only if the activity is reported and investigated by the appropriate regulatory agencies.


[u]CAVEAT EMPTOR, "let the buyer beware" and businesses better be honest. There's plenty of other companies out there who will treat you better.[/u]
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by ourmodela  -  08/12/2002 10:26 PM
It's easy to get taken buying any gauges as the lights inside may not work or temp may not have good sensor in it. It's the company who stands behind a faulty product that is a big problem. I bought a set of dolphin gauges for my 31 model A and one light was already cooked. May as well replace a 3 cent bulb then to send it back, still it's frustrating. What's going on America? Are we that greedy and money hungry that the quality of the craftmanship is at stake> It used to not be that way, we've lost something.
ourmodela [ View ] [ Email ] [ Blogs ] [ Car Ads ] hudson, Florida
 
Posted by LS1TJ  -  07/18/2002 06:28 PM
I located a company called Custom Rod Gauges from an internet search. Apparently the company makes a product to update gauge panels for 1955 Chevy's so I was thinking it was a reputable company. On 12/7/01 I emailed Custom Rod Gauges to see if they would be able to convert my stock 1999 Jeep Wrangler Instrument Gauges to work with a 1997 Corvette LS1 Engine that replaced the 4.0 Liter Jeep engine. I was told it could be done and it would cost $500.00 to do the conversion (First attached email).



I sent my gauge panel out on 12/20/01 to Greg Watson (I do not think there is a Greg Watson. I think this is an alias Marc uses) at Custom Rod Gauges (Second attached email). I also requested payment by Credit Card. The response I received was they no longer accepted Credit Card payment (Third attached email).



I sent out first installment for payment on 12/31/01 for $200.00 and the second installment of $300.00 on 1/20/02.



Then around the first of February Marc tells me Greg is to busy to answer questions and tells me he will have to design a new face. I tell him and on 2/5/02 I Email him this was not our agreement (see fourth and fifth attached email). He also mentions starting to make gauge face panel designs at this time and going to charge me for the time when I never agreed to this



I then agree to the new design only if I get to review the design and give the OK. I also email this to him on 2/15/02 (sixth attached email).



On 2/25/02 I ask for my money back and still to this day I have not received it back (seventh attached email).



So after speaking to Officer Stribling and her calling I finally got my gauge panel back on 4/1/02 after agreeing to send Marc a Notarized letter stating the gauge panel was not damaged he would refund me the total $500.00.



I sent him two Notarized Letters. One on 4/9/02 that I did not send by certified mail. He never responded to this letter. Then sent another letter out on 5/1/02 by certified mail that he received on 5/6/02. He then did not send my money back and would not answer my calls. I finally got a hold of him a couple weeks later and he said he never open the letter. He proceeds to open the letter while on the phone and reads it back to me. After reading it and having me jump through hoops he laughs on the phone and tells me he is not refunding me the money and hangs up.



I have not heard or personally spoken to him since.


Please email me so I can get contact info. Also, please call and or email Officer Stribling at her email: Stephanie.Stribling@ci.fresno.ca.us phone number is 559-621-6002 or 559-498-2770. Give her my name Richard Byrd and she will take your info.


Also, Officer Stribling said he could be arrested if shown he intended to frued!


Seriously, email me and we can get something done. Also, he tried to keep my gauge panel, but the police did get that back for me so scootin55 the police may be able to get your panel from him.
LS1TJ [ View ] [ Email ] [ Blogs ] [ Car Ads ] Texas
 
Posted by hotwheels55  -  07/08/2002 02:29 PM
scootin55,



I'm sorry to hear that you too were the victim of this unscrupulous business and its owner.


Even worse, you're not only out of the $650.00 purchase price, but also the gauge cluster.


I encourage you to file a complaint with the BBB regarding your problem with CRG and its owner, Mark.


This guy will continue to do business and rip off the unsuspecting consumer, unless he's stopped.


The Better Business Bureau is located at 2519 West Shaw, suite #106 in Fresno, CA. 93711-3311


Their website is www.cencal.bbb.org You can file the complaint online.


The complaint resolution specialist regarding my original complaint is Lisa Trancham at phone (559) 222-8111, ext. 44


You should also contact the Fresno, CA Police Department. Try to speak to a supervisor or a detective in the property crimes section. They will probably tell you it is a "civil" situation, but there may be a California criminal statute that applies to the situation of a company who fails to return your property.


I suggest you file a small claims civil suit in the small claims court for Fresno, CA. Mark will probably never respond to the complaint, so the court will issue a "summary judgement" against the company. Then you have to pursue the judgement to get your money or property returned.


You should also contact the California Attorney General's Office, consumer fraud division.


I am very suspicious of any business who only accepts COD, provides no receipt of purchase, offers no written warranty and treats customers so poorly. Maybe, through his business license, his tax returns, his sales and tax receipts, etc. should be checked for tax payment compliance.


That should be of interest to the City of Fresno, the Police Department and the Attorney General.


I am not vengeful, but this guy needs to be held accountable!






This message was edited by hotwheels55 on 7-8-02 @ 5:59 PM
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by hotwheels55  -  07/08/2002 02:29 PM
scootin55,



I'm sorry to hear that you too were the victim of this unscrupulous business and its owner.


Even worse, you're not only out of the $650.00 purchase price, but also the gauge cluster.


I encourage you to file a complaint with the BBB regarding your problem with CRG and its owner, Mark.


This guy will continue to do business and rip off the unsuspecting consumer, unless he's stopped.


The Better Business Bureau is located at 2519 West Shaw, suite #106 in Fresno, CA. 93711-3311


Their website is www.cencal.bbb.org You can file the complaint online.


The complaint resolution specialist regarding my original complaint is Lisa Trancham at phone (559) 222-8111, ext. 44


You should also contact the Fresno, CA Police Department. Try to speak to a supervisor or a detective in the property crimes section. They will probably tell you it is a "civil" situation, but there may be a California criminal statute that applies to the situation of a company who fails to return your property.


I suggest you file a small claims civil suit in the small claims court for Fresno, CA. Mark will probably never respond to the complaint, so the court will issue a "summary judgement" against the company. Then you have to pursue the judgement to get your money or property returned.


You should also contact the California Attorney General's Office, consumer fraud division.


I am very suspicious of any business who only accepts COD, provides no receipt of purchase, offers no written warranty and treats customers so poorly. Maybe, through his business license, his tax returns, his sales and tax receipts, etc. should be checked for tax payment compliance.


That should be of interest to the City of Fresno, the Police Department and the Attorney General.


I am not vengeful, but this guy needs to be held accountable!






This message was edited by hotwheels55 on 7-8-02 @ 5:59 PM
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by BigAlBre  -  03/07/2005 11:30 AM
31tudor.... the person to contact, at Hot Rod & Restoration, is Debbie Lewis at www.hotrodshow.com btw did you see the article that streetrodding.com was in (I think it was last Novembers issue)?
Big Al sittin back pickin & grinning in paradise. [ View ] [ Email ] [ Blogs ] [ Car Ads ] Saint Petersburg Beach, Florida Charter Member since June 1999
 
Posted by RevRich  -  06/11/2002 05:04 PM
Hello!


Does the

D&P Classic Chevy in Huntington Beach

you mention have a web site????


I would be interested in finding out more about the gauge cluster you mentioned.

Besides the trouble with the company would you still recomend the gauges??

I have a 56 wagon I want to put them in, thus the reasons for the questions.

Thanks and Lord Bless,

Rev. Ted Rich
RevRich [ View ] [ Email ] [ Blogs ] [ Car Ads ] Clemson, South Carolina
 
Posted by 3dtim  -  03/07/2005 10:45 AM
Thanks a lot for this "WARNING". As I was going to go thur D&P and get a set of them for my 66 Nova. I will call them and tell them to did send them. Do any of you konw of anyone that makes something like that for a Nova. THANKS A LOT FOR THE POST. 3D TIM
3dtim [ View ] [ Email ] [ Blogs ] [ Car Ads ] Quality, Kentucky
 
Posted by 3dtim  -  03/07/2005 11:52 AM

I just got off the phone at Red Line Gauges. He is going to make me a setup and put all the Gauges that I want in it. They were very helpfull but it will take a little longer to get it done and it will cost a little more to do it. I sure am happy that scootin55 did this post.



Thanks a Lot 3D TIM
3dtim [ View ] [ Email ] [ Blogs ] [ Car Ads ] Quality, Kentucky
 
Posted by Codi601  -  03/07/2005 10:15 AM
I'm glad I found this site and discussion. I've been trying to contact Custom Rod Gauges for over two months. I wanted (operative word) a set for my 69 Camaro, but, after reading this discussion, I will pass. It's such a shame as I really liked the gauge package they offer. Oh well, I'll look elsewhere for custom gauges. It is also a shame places like Classic Chevy and Danchuk continue to sell the "crap" even though they are aware the company does not play well with others. At least for now, you guys have saved me and CRG has lost this customer. I won't even try to go through another company to get the CRG gauges. Thanks for the posts guys.
Codi601 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Dayton, Ohio
 
Posted by 31tudor  -  01/24/2003 02:15 PM
That's funny as hell! And true too! I think this qualifies as mail fraud.


"Mark, meet Bubba. Oh did I say meet? I meant EAT!"
Eric Hibbs [ View ] [ Email ] [ Blogs ] [ Car Ads ] St. George, Utah Charter Member since January 2002
 
Posted by Willys33  -  01/24/2003 11:04 AM
Hey guys, it seems that this guy is also using the U.S. Mail to scam people. Maybe you should contact your local Postal Inspectors. If they get involved good ole Mark will have two choises..volley ball or basketball on Modays and Thursdays. The rest of the week will be taken up by homosexual activities that he will not have a choise in.
Get off the trailer and drive [ View ] [ Email ] [ Blogs ] [ Car Ads ] Alamogordo, New Mexico
 
Posted by BigAlBre  -  03/25/2004 10:24 PM
If anyone has a web site or email for Custom Rod Guages we should invite them here.... Al
Big Al sittin back pickin & grinning in paradise. [ View ] [ Email ] [ Blogs ] [ Car Ads ] Saint Petersburg Beach, Florida Charter Member since June 1999
 
Posted by jerryrayct  -  01/23/2003 03:14 PM
I also have been stung by Custom Rod Gauges. I bought the set from Classic Chevy. When I installed the gauge it did not calibrate, as you said his insturctions aren't that good. After numerous calls and e-mails with little help, I was told to send it back for recalibration. Classic Chevy had already told me I had to send it to CRG. Mark said it would only take 3 or 4 days to fix and return to me. I UPS it 9-17-02, he recieved it 9-25-02. After more calls and lies such as it was lost in his warehouse, there was nothing wrong with it, it was in the mail and who knows what else. I still didn't have my gauges. On 1-16-03 I filed a BBB on him, which he had 4 unanswered ones, I called Fresno police, they called Mark. Mark called me that afternoon and said he was Fed-Ex it overnight and that he had two Jerry Ray and he did not know where my gauge was (lie again)and that someone had a new gauge set somewhere. Probably so since they still sell them, but not me. On 1-17-03 I got the gauge minus the cable. Called Mark and he called me right back and said he would overnight it. Well here it is 1-23-03 and I still don't have my cable. He does not answer or return calls. I checked with Fed-Ex ( they can check by name)and they have no record of it being sent. I've called Fresno police again this morning and am waiting to see what happens. I talked to Classic Chevy and am told that I can't buy the cable seperate and I have to get it from Mark. I very much need Marks last name but can't seem to get it. I will contact the D.A. office next. I sent a copy of your letters to Classic Chevy. I really would like for people to quit carrying his products. It's hard to do something when you live in another state and I live in Oklahoma. The gauge goes in my Grandsons 55 chevy that is ready to go and has been since Dec. but can't afford to let him drive it without gauges. We rebuilt the car together and then you meet up with a co. like this, it's pretty irretating.
jerryrayct [ View ] [ Email ] [ Blogs ] [ Car Ads ] Shawnee, Oklahoma
 
Posted by hotwheels55  -  01/23/2003 05:54 PM
Sorry to hear you also were the victim of this unscupulous businessman. Good luck with trying to put him out of business, unless you can convince the Fresno city prosecutor, or county DA to prosecute this guy for his fraudulent scheme.

My suggestion to get his full name is to contact the City of Fresno. They should be able to tell you his full name based on a business license, utilities billings, etc. The BBB may also have the full name from the previous complaints against him. The PD should easily be able to obtain that information, but may be reluctant to provide it to you unless there is a formal complaint filed with a court. Then it becomes a matter of public record.

MARK uses an alias according to other people who have also been scammed by him. I've been told that he will answer the phone and use another name and say that MARK isn't available but the caller recognized the voice as his.
hotwheels55 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Great Britain
 
Posted by glrchotrods  -  01/15/2006 02:38 PM
Bought a set on from them on E-Bay for a 40 Ford. NEVER RECEIVED! Thankfully I paid with Paypal and they refunded my money. Almost got me for $575.00!!!
glrchotrods [ View ] [ Email ] [ Blogs ] [ Car Ads ] Toledo, Ohio