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Brant Jackson (aka JAWS) [ View ] [ jacksonautowireservice@hotmail.com ] [ Car Ads ] [ Blogs ] Boise, Idaho (208) 447-9631  An electrical headache can make a great car a pain

Last year a customer of mine purchased a cruise unit from Yearwood. A Dakota digital unit and it worked wonderfully for 6 months and then quit. I went through the diagnostic procedures and with the help of the tech guy at Yearwood, we determined that the module itself was bad. I gave them all the necessary warranty information and was told I would get a call back and the situation would be resolved. Which brings me to the current, It has been 6 months since I first called. I have lost track of how many times I have called and my information and the customer who purchased the unit's information has been taken, that and a promise of a call back. Still no call. I am stumped and have no idea what to do now. The vehicle still isn't fixed and I have a very dissatisfied customer and I am dissatisfied. This is the last time I will ever do business with Yearwood. Anyone have any suggestions or information on how I can get this situation resolved? Thanks in advance -Brant

Comments

Posted by Starfire  -  02/26/2008 09:32 PM Regardless of who your customer purchased the Dakota unit from, Dakota is responsible to honor any warranty that may have existed at the time of purchase if they are the manufacturer. From looking at their web site Dakota makes no warranty statement on anything and it appears they themselves may not be manufacturer of the cruise controls they sell. (the diagnostics manuals show a different phone number than Dakota's tech support number) If your customer or you do not have the diagnostics manual for the unit it can be downloaded from Dakota's web site at: dakotadigital.com Realistically if there was any warranty on the unit it has probably expired with all the time which has passed. Starfire [ View ] [ Email ] [ Blogs ] [ Car Ads ] Weimar, Texas   Posted by BigAlBre  -  02/26/2008 09:32 PM I believe the owners name is Tommy..... you might try talking to him.... Big Al sittin back pickin & grinning in paradise. [ View ] [ Email ] [ Blogs ] [ Car Ads ] Saint Petersburg Beach, Florida Charter Member since June 1999   Posted by Starfire  -  02/26/2008 10:32 PM Correction: The cruise units Dakota sells and are known as Ultra Cruise II and Global Cruise have a three year warranty. They are manufactured by a company named Rostra Precision Controls. So whichever the unit in question your customer is in luck. Rostra has a web site at: rostra.com Starfire [ View ] [ Email ] [ Blogs ] [ Car Ads ] Weimar, Texas   Posted by Ken_tech  -  02/26/2008 10:40 PM Brant, Sorry to hear Yearwood is stonewalling you -- that is maddening. Sounds like Rostra will replace the unit. If not, see below. This involves some online paperwork, but I believe it will get Yearwood's attention. I would file a consumer complaint with the Georgia Better Business Bureau (the appropriate office/area). I think Yearwood is in Martinez, which is in the Macon BBB area. I believe it is this one -- check my research: http://www.csra.bbb.org/ You document your case, and they ask/tell Yearwood to respond. They will answer the BBB and ultimately you, too. regards, Ken Ken_tech [ View ] [ Email ] [ Blogs ] [ Car Ads ] Fairfax, Virginia Charter Member since July 2007   Posted by Willys33  -  02/26/2008 11:32 PM One time I was having problems with a company that belonged to SEMA. After trying every avenue I could I finally conacted SEMA. Guess what, SEMA could care less. Give me your dues and I don't care about the consumer. That sticker means....nothing. Only advice I have when a company does you wrong is to ensure that others know about it and suggest an alternate company. Each time you are able to redirect someone, tell the original company about the sales they lost. I do. Get off the trailer and drive [ View ] [ Email ] [ Blogs ] [ Car Ads ] Alamogordo, New Mexico   Posted by Crazyhorse Rod Shop  -  02/27/2008 08:15 AM now you see why i buy from parr or go direct. i've stared in this movie way to many times. bottom line is forget yearwood and go direct. dont poke the porchdog........he bites [ View ] [ Email ] [ Blogs ] [ Car Ads ] BLUFF DALE, Texas Charter Member since March 2003   Posted by srodder39  -  02/27/2008 08:46 AM Call Dakota Digital direct they are very helpful. As for Yearwood I would agree try Parr Automotive next time. srodder39 [ View ] [ Email ] [ Blogs ] [ Car Ads ] santa fe, Texas   Posted by ol bear  -  02/27/2008 08:52 AM HI GUYS ,, IM SO MAD ANOTHER RODDER HAS BEEN SCREWED ,, I JUST WROTE YEARONE A NICE LIL LETTER ON YOUR BEHALF ,,, IF NOTHING HAPPENS IT WILL MAKE FOR GOOD BANTER AT THE CAR SHOWS THIS SUMMER ,, BRANT LET ME KNOW IF U HERE FROM THEM ,,,,,,,,,,,,,,,,,,,,,,OL BEAR ,,,,,,,,,,,,READY TO SPIT NAILS IF I MISSED STEPPED IM SURE ILL HERE ABOUT IT !!!!!!!!!!!! OL BEAR [ View ] [ Email ] [ Blogs ] [ Car Ads ] crown point, Indiana   Posted by bigdude  -  02/27/2008 08:55 AM YearWOOD! not yearone-brant can handle it resident know it all [ View ] [ Email ] [ Blogs ] [ Car Ads ] Three Rivers, Michigan Charter Member since January 2004   Posted by ol bear  -  02/27/2008 08:57 AM SORRY ,,OL BEAR...... JUST KINDA STUCK A NERVE OL BEAR [ View ] [ Email ] [ Blogs ] [ Car Ads ] crown point, Indiana   Posted by hotrodgene  -  02/27/2008 09:57 AM I have dealt with this CO.before and never a problem but I do believe if you will get in touch with Tommy he would do what ever he can.I believe the parts manf.is who you should be dealing with.I can say I got to know Tommy from a illness we had that was same.I always look him up at each show I attend. Gene Riffe [ View ] [ Email ] [ Blogs ] [ Car Ads ] Saint Petersburg, Florida   Posted by JAWS  -  02/27/2008 12:31 PM Thanks for all the input fellas. I wish I had been the one to purchase the unit, as Parr is who I would have chosen based on the many times I've heard they were the place to go, from members here. I am affraid my hands are somewhat tied as I didn't purchase the unit originally. And yes I did download the diagnostic manual when I first had the problem. Unfortunatly it is vague at best and their tech line is not very helpful as, with most tech lines the person installing knows more than the tech. It's frustrating to say the least. I know most of you can relate. Year wood promised to help, but that was then and this is how much they helped. I don't know what to do for my customer. If I had purchased it, I would just buy another and eat it. I would like to contact Tommy, any suggestions on how. I can't seem to be able to get him on the phone...........for some reason. My main concern is my customers satisfaction. I have also lost alot of time on this, but that't the breaks. I hate to involve the BBB, they are so nasty and it ends up trickling down to other customers by way of price gouging. I am almost to the point where I don't care though. Again, thanks for all the support gang. I really appriciate it. -Brant An electrical headache can make a great car a pain [ View ] [ Email ] [ Blogs ] [ Car Ads ] Boise, Idaho Charter Member since August 2004   Posted by hotrodgene  -  02/27/2008 08:08 PM Tommy Daniels-(706)854-8626 Gene Riffe [ View ] [ Email ] [ Blogs ] [ Car Ads ] Saint Petersburg, Florida   Posted by jimmothershead  -  02/28/2008 01:03 PM Dion is tech guy at Dakota Jim [ View ] [ Email ] [ Blogs ] [ Car Ads ] Huntingtown, Maryland   Posted by Starfire  -  02/28/2008 01:59 PM I think it is admirable of JAWS to be trying to get his customer satisfied, but the reality of this situation appears to be the "customer" bought the cruise unit from Yearwood and even if JAWs installed it, dealing with the failed unit is not his problem unless he installed it improperly for his "customer." Other than that it is totally unreasonable for this "customer" to expect Jaws to deal with the unit beyond removing it to be returned to the vendor for replacement under the provisions of the warranty. It would be reasonable to consider Jaws should be compensated for his labor to remove the unit, unless he screwed up the installation which eventually led to the failure. The only real question here is to whom should the unit be returned to for repair or replacement. Apparently Yearwood acquired the unit from Dakota, which may indicate Yearwood is not an authorized dealer for Rostra Precision who made the control. Thus Yearwood may not be able to send the unit back to Rostra. If Dakota is an authorised dealer the unit should be sent back to them by the "Customer." If not the "Customer" needs to contact Rostra directly for a warranty return authorization. This is not rocket science! The unit should have been returned by the "customer" to either Dakota or Rostra for repair or replacement upon discovery of its malfunction. Starfire [ View ] [ Email ] [ Blogs ] [ Car Ads ] Weimar, Texas   Posted by tbrown  -  02/28/2008 04:55 PM The defective part should go back to Yearwood where it was purchased. Jaw's customer is Yearwood's customer not Dakota or Rostra. Jaw is doing the right thing by trying to resolve the problem because he knows what the issue is first hand. After reading many helpful discussions over the years I belive Jaws is try to treat his customer the way he would want to be treated. tbrown [ View ] [ Email ] [ Blogs ] [ Car Ads ] Sicklerville, New Jersey Charter Member since April 2004   Posted by Crazyhorse Rod Shop  -  02/28/2008 05:02 PM tell the customer it's his problem ? that'll get you a bunch of new bez. brant is very much capable of taking care of his customers . the problem here is yearwoods failure to take care of theirs. dont poke the porchdog........he bites [ View ] [ Email ] [ Blogs ] [ Car Ads ] BLUFF DALE, Texas Charter Member since March 2003   Posted by Starfire  -  02/28/2008 06:25 PM Uh, huh! And with all the being nice and chasing around with the wrong people the "customers" vehicle still has no working cruise control. Now the customer thinks Jaws is going to get it all fixed up while he is obviously becoming antsy and pressing Jaws for a solution on something for which Jaws has no position with the vendor, whomever it might be. As the old saying goes: "The road to hell is paved with good intentions." This is one of those things that could end up biting the wrong person in the butt before it is all over. Starfire [ View ] [ Email ] [ Blogs ] [ Car Ads ] Weimar, Texas   Posted by JAWS  -  03/03/2008 10:10 AM Success! Well at least so far..... I spoke to Tommy himself and he transferred me to the Tech guy I originally dealt with. Ken is his name, and he was very helpful the first time, and then I couldn't ever get him again. This time however, I did get him. He took all my info again as the last time and apologized for the whole mess, promised a call back again, and said he'd send out a whole new unit off the shelf to me. Now that's customer service....I am still waiting for the call back..........I hope he is a man of his word. -Brant An electrical headache can make a great car a pain [ View ] [ Email ] [ Blogs ] [ Car Ads ] Boise, Idaho Charter Member since August 2004   Posted by JAWS  -  03/03/2008 10:19 AM Yipeee!!! Ken called me back and verified the shipping address. The new one is on it's way!!!! An electrical headache can make a great car a pain [ View ] [ Email ] [ Blogs ] [ Car Ads ] Boise, Idaho Charter Member since August 2004   Posted by buzz4041  -  03/03/2008 10:01 PM I would be willing to say Mr. Yearwood has been following this forum discussion. Power of JAWS thread and loss of buisness just might have give Yearwood a wake up call. buzz4041 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Corpus Christi, Texas

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