Old Dog Street Rods
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Old Dog Street Rods
Posted: September 15 2007 08:53 PM
 
Pat Thompson (aka oilmanpat) [ View ] [ Email ] [ Car Ads ] [ Blogs ]
Warsaw, Illinois
 
I live 21/2 hours north of St.Louis. On my last trip there,I was looking for some repro. 32 Ford headlights. I thought I'd stop at Old Dog Street Rods and be able to see what I was buying. I decided to take the plung and get a pair,with tax over$325. Got them home and hooked up. One bright bulb was bad. tried switching from side to side witth same results. Having spent over $900 in the last year at this business I thought,no problem,call them and they should make right the lights I just paid for. Their answer was that I should take the bulb out and ship it back to them before they would send a new one. I was a VERY surprised that they would not trust my word on the matter. I go to St. Louis probably 4 times a year and said I would bring the bulb and the connection parts that come with the headlights that I am not going useto hook up wiring since I have braided stainless wire covers down the next trip. I think I paid enough for the lights that they should have worked right out of the box,not after having to pay additional shipping and wait for the return of the bulb just to be able to use the car in the evening. I called them back and told them not to worry,Yogi's would sell me a bulb and anything else I might need in the future. So,be prepaired if you use them as a parts supplier. pat Thompson
 
 
Comments
 
Posted by buick1  -  09/15/2007 09:42 PM
At least they should have offered to ship a new bulb and then credit you for such when they received the defective unit. Didn't they do this? What did they say when you told them that you would take your business elsewhere?


Dale in Indy
buick1 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Indianapolis, Indiana
 
Posted by oilmanpat  -  09/15/2007 09:47 PM
They said for me to ship at my cost and once they confirmed defective they would send new one. We're talking a $10 bulb here. When i said that I would just go elsewhere I got no response.
oilmanpat [ View ] [ Email ] [ Blogs ] [ Car Ads ] Warsaw, Illinois
 
Posted by beachboylarry  -  09/16/2007 01:27 AM
Ive Ben in that store and cant find any one that knows The frist thing about bilding a street rod nor new how to tell you to. I think that MR pablick neads to go back to his old line of work witch is Elec . contractor.But thank you men for trying to make a street rod shop that is ther for beginers THANK YOU A STREET RODER FROM WAY BACK
beachboylarry [ View ] [ Email ] [ Blogs ] [ Car Ads ] ferguson, Missouri
 
Posted by joee  -  09/20/2007 07:20 PM
i bought a t-bucket bed and cover from them...the cover was 3"narrower than the bed. i sent them pics etc. ask for refund etc. I GOT DIDDLEY..... not a place i'd spend money.......
joee [ View ] [ Email ] [ Blogs ] [ Car Ads ] WYNANTSKILL, New York
 
Posted by tazhog54  -  09/20/2007 11:50 PM
They should of sent ya a UPS call tag!! Not the way to do Business !! If the 32 Large Ford repro lights from Vintique then that's the normal price !!
tazhog54 [ View ] [ Email ] [ Blogs ] [ Car Ads ] visalia, California
 
Posted by oilmanpat  -  09/21/2007 10:02 PM
Iknow that's the normal price. If it were my shop I would send a replacement bulb and ask questions the next time my customer came in,notLOST one over a $8.00 bulb. Pat
oilmanpat [ View ] [ Email ] [ Blogs ] [ Car Ads ] Warsaw, Illinois
 
Posted by tazhog54  -  09/22/2007 12:27 AM
I totally agree with you . That's why I said they should of sent a call tag for the bulb and sent you a new one. I have done that more than once when I had my shop for over 20 years!
tazhog54 [ View ] [ Email ] [ Blogs ] [ Car Ads ] visalia, California
 
Posted by Crazyhorse Rod Shop  -  09/22/2007 09:48 AM
just another example of why i dont buy from the small suppliers anymore. if cody parr doesn't have it i dont need it.
dont poke the porchdog........he bites [ View ] [ Email ] [ Blogs ] [ Car Ads ] BLUFF DALE, Texas Charter Member since March 2003
 
Posted by sellersrodshop  -  09/22/2007 12:26 PM
i'll second that. we've bought & sold with cody & elizabeth for mamy years & they are wonderful people!!!
sellersrodshop [ View ] [ Email ] [ Blogs ] [ Car Ads ] old hickory, Tennessee
 
Posted by Crazyhorse Rod Shop  -  09/22/2007 01:09 PM
i can order from parr on monday and install on tues.
dont poke the porchdog........he bites [ View ] [ Email ] [ Blogs ] [ Car Ads ] BLUFF DALE, Texas Charter Member since March 2003
 
Posted by tazhog54  -  09/22/2007 03:12 PM
And Reggie that works there is great Too !!
tazhog54 [ View ] [ Email ] [ Blogs ] [ Car Ads ] visalia, California
 
Posted by Paradise Road Rod & Custom  -  09/22/2007 09:53 PM
Easy there crazyhorse. Not all small shops treat there customers the way old dog has.
Paradise Road Rod & Custom [ View ] [ Email ] [ Blogs ] [ Car Ads ] Indianapolis, (unknown state)
 
Posted by Crazyhorse Rod Shop  -  09/23/2007 09:57 AM
that would put you in the minority. i've been buying from cody for over 20 years and have found no one who can beat his price or service.
dont poke the porchdog........he bites [ View ] [ Email ] [ Blogs ] [ Car Ads ] BLUFF DALE, Texas Charter Member since March 2003
 
Posted by Paradise Road Rod & Custom  -  09/23/2007 10:41 AM
Hey, All I'm saying is all shop dont do buisness the same way large or small! You made a blanket comment about small shops. And we dont fall in to that catagory nor will we ever. I'm not trying to get you to change where you buy your parts from. We are a sponsor of this site and dont want to be part of ALL SMALL HAVE BAD PRICES AND BAD SERVICE. Because truth be told we do have good prices and great customer service.

I'm sure you would not like to be catgorized simple by you name or size of you shop. But by the end product you produce.

I say grade us on what we are and not what you think we are.

Tim
Paradise Road Rod & Custom [ View ] [ Email ] [ Blogs ] [ Car Ads ] Indianapolis, (unknown state)
 
Posted by meangene  -  09/23/2007 01:23 PM
i have delt with old dogs and not a big fan,they woun't give you a break on any parts even if you have spent thouands of dollars with them i'd rather deal with yogis at least they will give you a discount!!!!and take care of your problems.
gene foster [ View ] [ Email ] [ Blogs ] [ Car Ads ] Labadie, Missouri
 
Posted by kennyd  -  09/24/2007 04:38 PM
sorry you have had problems with old dogs , i have used them and have been very happy with service . but i have had problems with the other big dealers , i just bought a set of calipers from wilwood and they gave me the part# and a dealer to order them from , wrong parts and niether will give me a return # $890.00 in 2 wrong calipers and then had to order the correct set to finish my customers car ! thats why these cars are so costly to build .

try paradise road rod and custom , tim is great help and he is not a big guy so you can whip him next time he sends the wrong part .lol
kennyd [ View ] [ Email ] [ Blogs ] [ Car Ads ] Rogers, Arkansas
 
Posted by Crazyhorse Rod Shop  -  09/24/2007 04:51 PM
in over 20 years i have never had a problem with parr or sumitt. returns are few and far between and even then no problem. i just dont see posts on here or other sites relating to problems with either. this is only my opinion on where i buy. i do not need headaches and problems from suppliers. i get plenty from customers.
dont poke the porchdog........he bites [ View ] [ Email ] [ Blogs ] [ Car Ads ] BLUFF DALE, Texas Charter Member since March 2003
 
Posted by Street Rod Headquarters  -  10/17/2007 06:34 AM
If you all need another source for parts without headaches and hassles, feel free to check us out. Easy to use web site, streetrodhq.com. If you need a free catalog call or email us and say "Jeff said it's a free catalog cause I saw it on streetrodding.com"

We take care of our customers. Yes, it's a shameless plug but thought you'd like to know there are better sources out there.
Street Rod Headquarters [ View ] [ Email ] [ Blogs ] [ Car Ads ] Vancouver, Washington
 
Posted by Rods & Customs by Leon  -  10/17/2007 01:24 PM
I buy a lot of parts from many different vendors and manufacturers and I must say Shine is right about Parr. They are my first choice for most everything



One thing I've noticed is NO parts retailer will stand behind the products they sell, They only act as a middleman, even when they tell you they will before you buy. They will tell you anything to get you to buy from them. Your best service will always come straight from the manufacturer.

I think this all stems from the fact that the retail margins in HotRod and Streetrod products are to minimal, and with the lack of profits to retailers it drasticly effects the service, Thats the main reason I don't egt into any volume retailing

On top of that its to easy for the general public to buy products at the same prices dealers can.

What really sucks is that when a shop as a problem with a product, we pretty much have to eat the added costs of all the BS to get it resolved. I have one right now.......I have over 350.00 invested in a basic chrome Hurst 5 speed shifting arm, which should cost about 50-60 bucks.....How can I bill this to the customer.
Rods & Customs by Leon [ View ] [ Email ] [ Blogs ] [ Car Ads ] Highlands, Texas Charter Member since May 2004
 
Posted by Crazyhorse Rod Shop  -  10/17/2007 02:37 PM
if parr does not have it i dont want it. he stocks quality stuff and so far has never let me down. i tried new ones a few times but found most had very little to no stock. 1 day from parr opposed to 5 to 7 from others means they had to order it then ship it to you.
dont poke the porchdog........he bites [ View ] [ Email ] [ Blogs ] [ Car Ads ] BLUFF DALE, Texas Charter Member since March 2003
 
Posted by Street Rod Headquarters  -  02/22/2008 02:01 PM
"One thing I've noticed is NO parts retailer will stand behind the products they sell"

Well we started out 27 years ago with Chevs Of The 40s and expanded a couple of years ago with street rod parts as Street Rod Headquarters. Ask anyone who's dealt with us and you'll see we stand behind our products, whether we make our parts or provide customers with parts they need from other vendors. The owner, Ron Wade doesn't understand companies that won't take a part back because after you got done with your build a part wasn't needed or didn't fit. If it's not modified or damaged, we take it back and get you what you need or tell you where you might get it.
Our return policy speaks for itself and we want our customers to be out cruising...bottom line.
If you still want a free catalog for your street rod or 37-54 Chevy car or truck just let me know. I'll get 'em out to ya. Jeff
Street Rod Headquarters [ View ] [ Email ] [ Blogs ] [ Car Ads ] Vancouver, Washington
 
Posted by Tony57  -  02/21/2008 06:48 PM
Well i hate to hear about your light...But ive went to Old Dog Street Rods 5 or 6 times and have nothing but good things to say about them. Same about route66hotrods. One thing about Olddogs they have all the price's out were you can see them and a big big showroom. And with my 57 i went to a online store i wont say the name but half of the stuff i sent back....JUNK....
Tony57 [ View ] [ Email ] [ Blogs ] [ Car Ads ] Hillsboro, Missouri
 
Posted by amy14760yahoocom  -  02/21/2008 08:11 PM
tony 57 i agree with you on old dog i have bought thousands of dollars worth of stuff from them . the only time i had something go wrong was something i ordered wrong . they took it back even after i said it was my fault . i did have to pay the shipping though back to them . i also bought a water pump at a good guy's show . it did leak igave them my credit card number and they sent out another one 2 day's later i got it and they credited my card when they got the other one back . most parts get to me in 2to 3 day's in ny . if i need it asap i call summit by noon and it's there by noon next day.let's face it we all have horor stories and good honorable stories . but i think we can all agree thats the part of putting these things together bob in ny
amy14760yahoocom [ View ] [ Email ] [ Blogs ] [ Car Ads ] allegany, New York Charter Member since July 2005
 
Posted by lenbeal  -  02/22/2008 12:03 AM
I was in retail for 40 years, And one thing I learned right of the bat was the customer is always right. You treat one bad and you get 10 more that talk to that customer and so you lose business. Take the time and send a email or a note to the owner and let them know how you feel about service they are giving. Most the the time when service is bad the owner or manager does not even know their is a problem . Give them a 2nd chance. but let them know first. Letters of complaint are easy to turn into a positive.
flyingb [ View ] [ Email ] [ Blogs ] [ Car Ads ] harrogate, Tennessee
 
Posted by vendettaautofab  -  02/23/2008 10:53 PM
I buy alot of parts from a variety of small suppliers, and I supply a fair amount of folks with parts..... customer service is #1 in my book both give and recieve..... I find that being available, accessable, and honest, straight forward has made leaps and bounds for my business, and for someone to say they "dont buy from small suppliers" because of poor service is a stereotype that just isnt fair, their is poor service and excellent service in both small and large shops and suppliers. I can give you examples of each within 20 miles of me alone. I have found alot of people prefer small shops and suppliers FOR their personalized service.

I guess reputation is key, large or small

As for Old Dog, I have never dealt with them, but sounds to me like they dont have any right selling a product that they cant stand behind or step up to, and supply you with a $10 bulb. Profit margins are slim for retailers, but all of the suppliers for our small retail side, all stand behind the product, no matter if I sell or whoever, and if there is a problem, even with a bulb, they take care of it personally. I have had probelms with 2 sets of taillights out of 100's sold, and I simply called my supplier, and told them, they took care of it with my customer immediatly, as do alot of quality suppliers. I would think if you bought these lights, and Old Dog or any shop contacted their supplier, it would be resolved end of story, no matter how small this issue is. Matter of fact, the last problem I had was a $80 set of tallights that had a $4 pigtail that was faulty, our supplier paid for shipping of lights to and from them, and replaced the pigtail. Customer was happy, and my slim profits were preserved.

My point is, its not hard to treat people right, no matter what kind of money is involved.
vendettaautofab [ View ] [ Email ] [ Blogs ] [ Car Ads ] Baroda, Michigan
 
Posted by ABCRDSTR  -  03/03/2008 11:58 PM
I became a first time builder after I took my Roller away from a shop that promised to build it in six months,well sixteen months later I took it away and have worked and ordered from Yogi's Street Rod Accessories for most of my parts and they have been great. Most arrive within 3-4 days or they let me know about the delay. Being a first time builder you really are at the mercy of these businesses and when I go to shows and runs I ask people who they use and why. This is how I found out about Street Rods by Michael who also has been a great source of parts and help,plus you can talk "one on one" with Michael when needed! This is the way we should all be treated when we spend the money we do for parts that always don't fit the first time! I have asked Michael some really stupid questions and I have always been given help and direction.
ABCRDSTR [ View ] [ Email ] [ Blogs ] [ Car Ads ] Downingtown, Pennsylvannia
 
Posted by ronhotrod  -  03/04/2008 08:28 PM
I read all the comments posted her especially concerning customer satisfaction. As a 'small business' owner I take a lot of pride in what I offer to my customers. I am happy to read that you guys are pleased with Parr as I am a dealer for them as well as 42 other manufactures and suppliers. We goal is as much American made product as I can find to sell in our store and use in our shop. But I have to jump in on the 'don't buy from small guys' comment. We try MUCH harder to please our customers to the point of loosing money at times. It doesn't take many bad raps to put a little guy out of business. We ahve to do more just to remain vital. I know in my store I put up with a lot more 'stuff' than the suppliers I buy fron will. We work hard to stock and service good parts and build a reputation that will provide years of service and business. We (small stores) find it near impossible to even buy from some of the "big" guys due their restrictive requirements as to buy-ins or minimum orders. I may stock but about $250k worth of parts but I do the very best I can every time I speak with John Doe customer to provide for their needs which includes hours of free advice and tech support. All I ask in return is a chance to show you what a 'small' store can do for you !!!
ronhotrod [ View ] [ Email ] [ Blogs ] [ Car Ads ] Mount washington, Kentucky Charter Member since July 2001
 
Posted by Crazyhorse Rod Shop  -  03/04/2008 08:49 PM
just exactly who told anyone not to buy from small vendors ?
dont poke the porchdog........he bites [ View ] [ Email ] [ Blogs ] [ Car Ads ] BLUFF DALE, Texas Charter Member since March 2003
 
Posted by ronhotrod  -  03/04/2008 09:15 PM
according to your post you don't and don't advise anyone to. which of course is your right!! We just would appreciate a chance to participant in a very competitive market place. It seems that every day another small company is either forced out or bought out by some larger outfit. America was biult on the backs of hard working folks and not big companys. We need them all, but ib todays world bring " itty biddy' is a major hurdle to over come. Just my opinion
ronhotrod [ View ] [ Email ] [ Blogs ] [ Car Ads ] Mount washington, Kentucky Charter Member since July 2001
 
Posted by Crazyhorse Rod Shop  -  03/04/2008 09:26 PM
maybe you need to read it again. i dont buy from small vendors anymore. i did not tell anyone not too. i have the same right to an opinion as you do so before you jump in maybe you should spend an extra min reading first.
dont poke the porchdog........he bites [ View ] [ Email ] [ Blogs ] [ Car Ads ] BLUFF DALE, Texas Charter Member since March 2003
 
Posted by tlp1968  -  03/04/2008 11:13 PM
O.K. fellas, lets just say that there is a place for all kinds of businesses and the beauty of America is the free choice and free speech thing. I hate to see us worked up over a very old post that was just brought back from the history files. Competition makes the world go around and give us as consumers better products at better prices.
StreetRodding.com Marketing Director [ View ] [ Email ] [ Blogs ] [ Car Ads ] Springfield,, Illinois
 
Posted by ronhotrod  -  03/05/2008 09:38 PM
Shine, don't get your pants in a knot. I stated that it is your right to buy from whom ever you want to. We all have that right. It's part of what America great. Its just that when a person such as yourself who is a respected and talented member makes a statement, alot of folks listen and take it to heart. Not everyone on this forum has the experience and knowledge that comes from years of hands on work. Those folks are very impressionable and what we say here means alot to them. Implication or not we just need to word replies so as not to be misunderstood as was the case with this post getting off track.
ronhotrod [ View ] [ Email ] [ Blogs ] [ Car Ads ] Mount washington, Kentucky Charter Member since July 2001
 
Posted by hotrodcream  -  03/13/2008 05:48 PM
Go to Route 66 Hot rods in st louis! GREAT PRICES AND SERVICE AND OH YEAH THEY HAVE KNOWLEDGE OF THE PRODUCT AND THEY BUILD CARS !
hotrodcream [ View ] [ Email ] [ Blogs ] [ Car Ads ] south county, Missouri
 
Posted by scamp  -  03/14/2008 12:30 AM
had good luck with summit and Yogi's spent thousands with both had a few problems but they took care of it no hassel same goes for street rod bodies better check around and ask questions before buying bodies no place better asking questions than street rodder
ed wilson [ View ] [ Email ] [ Blogs ] [ Car Ads ] weirton, West Virginia
 
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